Zip files are a convenient way to compress and bundle multiple files into a single package. However, sometimes when you try to open a zip file, you may encounter issues such as Explorer crashing or an empty folder being created. In this article, we will discuss the possible causes of these issues and how to resolve them.
One of the main causes of this issue is SentinelOne Antivirus. If you have this antivirus software installed on your endpoint, it may cause Explorer to crash when you try to open files in a zip file. Alternatively, the files may fail to extract and you may end up with an empty folder.
If you are experiencing Explorer crashes, the solution is to update your Intel Optane software package and Intel drivers. This issue has been fixed on newer versions of Optane. If updating does not solve the issue, you can contact Intel Optane support for further assistance.
If you are experiencing extraction failures and empty folders, you can try enabling the Windows feature "Launch folder windows in a separate process". To do this, go to Control Panel > File Explorer Options > View and select "Launch folder windows in a separate process". Click OK and reboot your endpoint. If this does not solve the issue, you can contact Intel Optane support for further assistance.
If Intel Optane support is unable to provide a solution, you may need to uninstall or disable Intel Optane. This should resolve the issue with zip files opening to empty folders or causing Explorer to crash.
We hope this article has been helpful in resolving your zip file issues. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
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